FAQ
How can I track my order?
AnswerOnce your order is shipped, you will receive a tracking link via email and WhatsApp. You can use this link to track the status of your delivery.
Can I change my delivery address after placing an order?
Yes, you can update your delivery address by contacting our customer service team as soon as possible. Changes can only be made before the order is dispatched.
What should I do if I receive a damaged product?
If you receive a damaged product, please refuse the delivery and contact our customer service team immediately with photos and videos of the damaged package.
How do I cancel my order?
You can cancel your order before it is dispatched by contacting our customer service team. A 2.5% gateway charge will apply.
When will I receive my refund?
Refunds may take up to 15 days to be credited from the day of refund acceptance. Cash on delivery refunds will be processed within 4-7 working days.
Do you ship internationally?
Currently, Ha1o ships only within India.
Are Ha1o perfumes cruelty-free?
Yes, Ha1o perfumes are cruelty-free and not tested on animals.
Can I return an opened or used item?
Opened or used items cannot be returned. Please ensure you perform patch tests as indicated to avoid specific sensitivities.
How can I claim a refund for a missing, damaged, or incorrect product?
An unboxing video with the original packaging is mandatory for claims on missing, damaged, or incorrect products. Contact customer care with images and videos for refund claims within 24 hours of delivery.
What is the concentration of Ha1o perfumes?
Ha1o perfumes have a concentration of 30%, ensuring a long-lasting and intense fragrance experience.
Shipping
Fast shipping
We understand the importance of timely delivery. Our team ensures that your orders are processed and shipped out quickly. Most orders are dispatched within 24-48 hours and typically arrive within 3-7 business days. You can track your order using the tracking number provided in your shipping confirmation email.
Order tracking
Stay updated with the status of your shipment. Once your order is dispatched, you will receive a tracking number via email. Use this number on our website or the carrier's website to monitor the progress of your delivery in real-time.
Get in touch
Have questions about your order? Our customer service team is here to help. Whether you need assistance with tracking, changes to your order, or any other inquiries, feel free to reach out to us through our contact page. We are committed to providing you with the best shopping experience possible.
CONCENTRATION
HA1O PERFUMES CONTAIN THE HIGHEST AMOUNT OF FRAGRANCE OILS; MORE THAN EDPS & EDTS
EAU DE TOILETTE
EAU DE PARFUM
EXTRAIT DE PARFUM