FAQs for Metaman
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and WhatsApp. You can use this link to track the status of your delivery.
Can I change my delivery address after placing an order?
Yes, you can update your delivery address by contacting our support team as soon as possible. Changes can only be made before the order is dispatched.
What should I do if I receive a damaged product?
If you receive a damaged product, please refuse the delivery and contact our support team immediately with photos and videos of the damaged package.
How do I cancel my order?
You can cancel your order before it is dispatched by contacting our support team.
When will I receive my refund?
Refunds may take up to 15 days to be credited from the day of refund acceptance.
Do you ship internationally?
Yes, we ship internationally.
Are Metaman perfumes cruelty-free?
Yes, Metaman perfumes are cruelty-free and not tested on animals.
Can I return an opened or used item?
Opened or used items cannot be returned. Please ensure you perform patch tests as indicated to avoid specific sensitivities.
How can I claim a refund for a missing, damaged, or incorrect product?
An unboxing video with the original packaging is mandatory for claims on missing, damaged, or incorrect products. Contact our support team with images and videos for refund claims within 48 hours of delivery.
What is the concentration of Metaman perfumes?
Metaman perfumes have a concentration of 30%, ensuring a long-lasting and intense fragrance experience.
For more information or any other queries, please contact our customer service team at support@metaman.in or +91261-3102300